Privacy Policy

Who we are

Our website address is: https://31c.io/

This Privacy Policy explains how 31 Concept, ("31 Concept," "we" or "us"), collects, uses, discloses and protects your personal information. This Privacy Policy explains which information we collect, use, process and protect your information and what options our users have with regards to their personal information.

Personal information means any data relating to an identified or identifiable natural person. This policy applies to information we collect when you access or use 31 Concept Website, 31 Concept API, 31 Concept Account, 31 Concept Software and 31 Concept Mobile applications (collectively, "31 Concept Services") or otherwise interact with us as described below. We are compliant with applicable laws in the countries in which we operate. By using the 31 Concept Services or interacting with us as described below, you confirm that you are aware of this Privacy Policy.

We may amend this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some circumstances, we may provide you with additional notice, including, for example, by adding a statement to the homepage of the 31 Concept Services or by sending you an email notification. We strongly encourage you to review the Privacy Policy whenever you access or use 31 Concept Services to stay informed about our information practices and your privacy rights and choices.

1. DATA WE COLLECT

We collect the information you provide directly to us and we also get some information about you when you interact with 31 Concept Services. For example, we collect information about you when you create an online account, complete a transaction, fill out a form, use our software products and mobile applications, respond to surveys, post messages to our forums or wikis or otherwise communicate with us.

The types of information we may collect are as follows:

Contact information, namely your email address;
Your cryptocurrency addresses;
Account information such as username, two-factor authentication keys and account preferences;
Any information that are required for the tax purposes namely your VAT identification number.

Cryptocurrency address does not in itself allow us to identify an individual person and would as such in certain jurisdictions not be considered personal information. In such jurisdictions, if we do combine this non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

When you access or use the 31 Concept Services, we automatically collect information as follows:

Transaction information: we collect information about the transaction you complete via the 31 Concept Services.
Location information: Our applications may collect precise geolocation information from your mobile device with your prior consent.
Device and Log information: we may collect information about the computer or mobile device you use to access the 31 Concept Services, including device identifiers, mobile network information, type of operating system, type of hardware used and the type of browser used.
Cookies and similar tracking technologies: we may use cookies, pixel tags, web beacons, and other tracking technologies to collect information about you when you interact with the 31 Concept Services.
Data we collect from third party providers: We use third party providers, including Facebook, Google and others, to collect information about your use of 31 Concept Services.

2. HOW WE USE YOUR DATA

We may use the information we collect about you for the following purposes:

To provide, maintain, and improve the 31 Concept Services;
To process transactions and send you related information, including confirmations and receipts;
To send you technical notices, updates, security alerts, and support and administrative messages;
To respond to your comments, questions, and requests and provide customer service;
To communicate with you about products, services, offers, promotions, rewards, and events offered by 31 Concept and others, and provide news and information we think will be of interest to you;
To monitor and analyze trends, usage, and activities in connection with the 31 Concept Services;
To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of 31 Concept and others;
To comply with legal obligations; and
To carry out any other purpose described to you at the time the information was collected.

3. SHARING OF INFORMATION

We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of 31 Concept or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company; and
With your consent or at your direction.

4. ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the 31 Concept Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

5. SECURITY

31 Concept takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

6. YOUR CHOICES

You may update, correct, or delete information about you at any time by logging into your online account or emailing us at info@31c.io. You may also delete your account by emailing us at info@31c.io, but note that we may retain certain information as required by law or for legitimate business purposes.

7. CONTACT

If you have any questions about this Privacy Policy, please contact us at: info@31c.io

Last updated: Sep 29, 2025