Thirty One Concept LLC
Quality Policy Statement
Scope of services. Thirty One Concept LLC is a provider of Network Intelligence and Data Analytics Software Development, Network Security Solutions Integration and Implementation, Enterprise and Telecommunications Network Security Solutions, Cybersecurity and Network Intelligence Consultancy Services, Professional Services and Customer Success, Global Sales, Distribution and Channel Partnership Management, Data Analytics and Business Intelligence Services, and Compliance and Regulatory Advisory Services.
Our commitment
Thirty One Concept LLC is committed to comply with all applicable laws, standards, codes, client’s needs, expectations, and relevant requirements to achieve high standards of quality performance. Our processes are structured into a documented Quality Management System, which meets the requirements for the ISO 9001:2015 International Standard. We take the obligation to apply in our activities the principles and methods described below.
Customer focus
We depend on our customers and are committed to supplying them with high-quality services that conform to their requirements. Our aim is to meet or exceed our customers’ expectations.
Legal requirements
We will commit to comply with all legal requirements applicable to our scope of work. Despite the official requirements set by the legal and regulatory authorities in Azerbaijan, we see these as the minimum requirements and we may choose to apply stricter compliance requirements where we see additional benefits, such as reduction of risks, client property damage and environmental impact.
Continuous improvement
We will promote the continuous improvement of the Quality Management System through the implementation of best practices and the visible leadership, commitment and involvement of line management and employees’ participation.
Objectives and targets
We will identify the objectives for quality-related issues and set the targets to achieve them for each year of operations, which will be reviewed on an annual basis by senior management. Training of employees will be an integral part of the strategy to achieve the objectives.
Resources
All necessary resources such as intellectual, financial, informational, assets and others will be provided by company management to achieve planned objectives and targets.
Interested parties
We and our clients, suppliers, partners and other interested parties are interdependent. We will seek to develop mutually beneficial relationships to improve quality, leading to greater reliability, enhanced services and increased efficiency.
External and internal issues
Any issues that could influence the purpose and the strategic direction of the organization, such as changes in regulations, increased competition, new market requirements, new expectations of interested parties and staff morale, will always be considered.
Management of risks
Thirty One Concept LLC will provide risk-based management to ensure that risks, threats and weaknesses related to company activities are identified and assessed, and all effective control measures applied in order to provide safe and uninterrupted operations with high standards of quality performance.
Responsibilities
Our employees shall do everything which is reasonably practicable to prevent non-conformances to contractual requirements and the expectations of clients and other interested parties. In addition, employees shall report to management any concerns which may have a negative effect on the quality of our services. The Chief Executive Officer (CEO) has overall responsibility for quality within the company and monitors the effectiveness of this policy.
Communication
The Quality Policy principles will always be communicated and available to staff. To involve our customers and any interested parties with a legitimate interest in our business, this Policy Statement is made available on our website.
Last updated: 21 January 2026