Santiago González Celis spent 26 years at Telefónica, from deploying IT systems to leading network operations and customer transformation across Europe and Latin America.

In this episode, he explains why an autonomous network only matters if customers feel the difference, why AI is a layer on top of automation rather than a replacement, and why data quality has become a leadership issue. He also shares a candid lesson from a project that failed, how much he values the people he's worked with around the world, and why he asked his team and bosses for honest feedback on how to improve as a leader.